1. Overview
EventNova respects privacy and aims to collect only information that is useful for appointment scheduling, watch assessment, client communication and legal administration. This website is designed without hidden advertising trackers. Contact forms display an immediate on-screen confirmation as part of the booking flow.
2. Information we may collect
Depending on how you contact us, we may receive:
- Identity details such as name.
- Contact details such as phone number, email address and preferred appointment time.
- Watch-related details such as brand, model, serial references you choose to provide, photos, service history, condition concerns and ownership notes.
- Communication records, including messages sent by email, phone or appointment follow-up.
- Website preference data stored locally in your browser, such as cookie banner choices.
3. How we use information
We use personal information for legitimate atelier operations, including:
- responding to appointment enquiries;
- preparing initial watch condition questions;
- recording owner preferences for straps, dials, materials and service priorities;
- maintaining service notes and handover records;
- protecting watches against misidentification, loss or unclear handover;
- complying with applicable legal, accounting or dispute-resolution obligations.
4. Website forms and email
The website forms display an animated on-screen confirmation and follow the booking process described on the site. Personal information shared through direct contact channels is handled for appointment coordination, client communication and watch-care administration.
5. Retention
Appointment and service records may be kept for as long as reasonably necessary to support future watch care, warranty discussions, provenance notes, legal obligations and client relationship history. Enquiries that do not become appointments can be deleted or anonymised when no longer useful.
6. Your rights and choices
Subject to applicable law, you may request access, correction, deletion or restriction of personal information we hold about you. You may also ask us to stop non-essential communication. We may need to verify your identity before acting on a request.
7. Security
We use reasonable administrative and technical measures suitable for a small private atelier. No website, email account or storage method can be guaranteed completely secure, so please avoid sending highly sensitive identity documents or full payment-card details through general email.
8. International considerations
If you contact us from outside Malaysia, your information may be processed in Malaysia or by service providers used for email, hosting or record keeping once configured. Any future provider should be selected with appropriate privacy and security standards.
9. Children
This website and our services are intended for adults and collectors. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy to reflect operational, legal or technical changes. The latest version should be published on this page with an updated effective date.
11. Privacy contact
For privacy questions, contact EventNova at info@eventnova.info or by phone at +60 3-9212 6748.
Effective date: 5 May 2026